Returns and Refunds

Information on Red Aspen Returns and Refunds.

What is Red Aspen's return policy?

20-day Satisfaction Promise. We hope you love your order - but just in case something isn’t quite right, we will offer a refund or replacement within 20 days of receiving your order. We will happily refund the purchase price (excluding the original s

How can I start a return?

Please make a note of the following information:. 1. Contact Red Aspen Treehouse HQ by sending an email to [email protected] and provide the following details:. - Order number. - Item and quantity being returned. 2. Returned items should be accompan

Does Red Aspen offer exchanges?

We're sorry, but at this time we are unable to process exchanges due to system limitations. However, we are more than happy to issue a refund so that you can purchase your items of choice. Alternatively, we can also send out replacement items if you

Are orders placed using a Pop Up reward or Fast 45 promo code eligible for a return?

Unfortunately, we are unable to process returns for orders placed with Pop-Up rewards or Fast 45 shopping sprees.

If I receive Red Aspen product(s) as a gift from someone, can I return or exchange it?

When returning a gift, the original purchaser will receive a full refund. All returns must be handled by the original purchaser, and refunds will be credited back to the original form of payment. Thank you for your understanding!

What should I do if my order was sent to the wrong address?

If your order is sent to the wrong address, don't worry! Just reach out to us at [email protected], and we'll be more than happy to assist you with getting a replacement order sent to the correct address. To help speed things along, please have your

What are my refund options?

When making a return, you have the option to receive store credit in the form of a promo code or to be refunded to your original payment method.

Is my original shipping and handling fee refunded?

Unfortunately, in most cases, we are unable to refund the original shipping and handling fees.

How do I return my Red Aspen business kit?

Please note that returning your business kit will indicate that you want your Brand Ambassador account to be downgraded to customer status. To return your business kit, follow these steps:. 1. Contact the Red Aspen Treehouse HQ by emailing hello@reda

How long does it take to process a return?

Your refund will be processed within 8 business days after we receive your return at our warehouse. Once your return has been processed, we'll send you a friendly refund confirmation email. Please keep in mind that your bank may require some addition

If I receive a promotional gift as part of my order and need to make a return, do I have to return the free gift?

If a free gift was associated with the product or order, we ask that you kindly include it in your return.