Returns and Refunds

Information on Red Aspen Returns and Refunds.

What is Red Aspen's return policy?

20-day Satisfaction Promise. We hope you love your order - but just in case something isn’t quite right, we will offer a refund or replacement within 20 days of receiving your order. We will happily refund the purchase price (excluding the original s

How can I start a return?

1. Contact your Brand Ambassador with the return request, or contact the Red Aspen Treehouse HQ by emailing [email protected]. Please provide the following-. - The order number. - Item and quantity being returned. 2. Returned items must be accompani

How much is the prepaid return label?

The prepaid USPS return label is $4.99 and will be automatically deducted from your return total refund.

Does Red Aspen offer exchanges?

No, Red Aspen does not offer exchanges at this time.

Are orders placed using a discount code eligible for a return?

Yes, orders placed using discount codes are eligible for return. Please note, if a free gift was associated with the product or order, please include it in your return.

If I receive Red Aspen product(s) as a gift from someone, can I return or exchange it?

If returning a gift, the person who purchased the gift will receive the full refund. All returns must be processed by the original purchaser and refunds will be issued back to the original form of payment.

Where do I mail my return?

Red Aspen. 1575 W Overland Rd. Meridian, ID 83642

What are my refund options?

You can return your products for store credit or back to your original payment method.

Is my original shipping and handling fee refunded?

No, your original shipping and handling fees will not be refunded.

How do I return my Red Aspen business kit?

How long does it take to process a return?

Once your return ships, use the link in your return request confirmation email to track its progress. If you have requested a refund to your original payment method, it will be issued after the order has been placed in the mail and is in transit back

If I receive a promotional gift as part of my order and need to make a return, do I have to return the free gift?

If a free gift was associated with the product or order, please include it in your return.