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Unable To Retrieve Package
Hi there!. Thank you for reaching out-we are happy to help! We are so sorry that your package was delivered to the incorrect address. Please provide us with your order number and confirm your address so that we can get a replacement out to you. We l
Can you move an order to a Pop-Up for me?
Hi there!. Thank you for reaching out, we are here to help! Please provide us with the order number/s that you would like moved to a Pop-Up, the name of the party, as well as your Brand Ambassador ID # and we will be happy to get that taken care of
Order not reflecting.
Hello there!. We apologize that you cannot see an order. First, please let us know if this order is missing from a Pop-Up party, or if you do not see PV for it in your Hub. If you can provide the order number or the name/email of the customer who pla
Are Affiliates able to create Pop-Up parties?
Hello,. Thank you for contacting us about the Affiliates program. Unfortunately, Affiliates are unable to create Pop-Up parties as this can only be done through a Brand Ambassador's Hub. Please let us know if you need further assistance. Have a great
I need my email updated.
Hey there! 😊. Thank you for reaching out. We're happy to help you update your contact information. Please share your current email address and the new address you'd like to use, and we'll take care of the rest. Looking forward to hearing back from y
I'm a new Brand Ambassador having trouble logging on.
Hello there! Welcome! We are so glad you are here. To log in as a Brand Ambassador for the first time, go to "sign in" at redaspenlove.com, click on "new Brand Ambassador," and you will be prompted to enter your Brand Ambassador ID#, create a passwor
Why is my shipment delayed?
Hello!. We apologize for any shipping delays you may be experiencing. If you don't see any further movement in your USPS tracking in the next 1-2 business days, please contact us so we can process a replacement order for you. We also recommend reachi
What is my personal Red Aspen link to share with customers?
Hey there!. Your personal shopping link is a combination of redaspenlove.com/yourname or your website name. You can also find it by searching for a Brand Ambassador in our BA finder and then copying the link. Our URLs contain "?pws=", so don't worry
Is it possible to receive a Skin Tint sample card?
Hi there!. Certainly! We'd be more than happy to send you one of our Skin Tint sample cards so that you can find your perfect shade. Please provide us with your name and shipping address, and we will get that right out to you. We are looking forward
Did my Pop-Up Rewards disappear when I closed my party?
Hi there! 💗. When you close your Pop-Up party, the rewards don't disappear. They will be transferred to your account at redaspenlove.com, using the same email you used to set up the party. You can find them under "promo codes". If you have any troub