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Help Center

Have a question for Red Aspen? Check out our Help Center FAQs. Still need more info? Email hello@redaspen.com.

Red Aspen Help Center

Red Aspen orders are processed, packed and shipped out of our Meridian, Idaho warehouse on Monday - Friday (excluding major holidays). Once placed, most orders leave the warehouse within 2 - 4 business days or less. During promotions, holidays and the end of the month, shipments may be delayed as a result of higher ordering volumes.

Hello there!. We apologize that you cannot see an order. First, please let us know if this order is missing from a Pop-Up party, or if you do not see PV for it in your Hub. If you can provide the order number or the name/email of the customer who pla

Hello there!We apologize that you cannot see an order. First, please let us know if this order is missing from a Pop-Up party, or if you do not see PV for it in your Hub. If you can provide the order number or the name/email of the customer who placed it, we would be happy to search for it and find out why it is missing. We look forward to hearing back from you!

Order not reflecting.

Hello!. We apologize for any shipping delays you may be experiencing. If you don't see any further movement in your USPS tracking in the next 1-2 business days, please contact us so we can process a replacement order for you. We also recommend reachi

Hello!We apologize for any shipping delays you may be experiencing. If you don&apos;t see any further movement in your USPS tracking in the next 1-2 business days, please contact us so we can process a replacement order for you. We also recommend reaching out to USPS and filing a claim to locate your package. We sincerely apologize for this inconvenience and hope to have your order delivered to you soon.

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