Chat with the Treehouse Support Team! We're available on chat during regular business hours.

Send an email to our customer support team at: hello@redaspen.com

Help Center

Have a question for Red Aspen? Check out our Help Center FAQs. Still need more info? Email hello@redaspen.com.

Red Aspen Help Center

Red Aspen orders are processed, packed and shipped out of our Meridian, Idaho warehouse on Monday - Friday (excluding major holidays). Once placed, most orders leave the warehouse within 2 - 4 business days or less. During promotions, holidays and the end of the month, shipments may be delayed as a result of higher ordering volumes.

Hi there!. Thank you for reaching out-we are happy to help! We are so sorry that your package was delivered to the incorrect address.  Please provide us with your order number and confirm your address so that we can get a replacement out to you. We l

Hi there!Thank you for reaching out-we are happy to help! We are so sorry that your package was delivered to the incorrect address. &#xA0;Please provide us with your order number and confirm your address so that we can get a replacement out to you. We look forward to hearing back from you soon!

Unable To Retrieve Package

Hi there!. Thank you for reaching out, we are here to help!  Please provide us with the order number/s that you would like moved to a Pop-Up, the name of the party, as well as your Brand Ambassador ID # and we will be happy to get that taken care of

Hi there!Thank you for reaching out, we are here to help!&#xA0; Please provide us with the order number/s that you would like moved to a Pop-Up, the name of the party, as well as your Brand Ambassador ID # and we will be happy to get that taken care of for you!

Can you move an order to a Pop-Up for me?

Hello there!. We apologize that you cannot see an order. First, please let us know if this order is missing from a Pop-Up party, or if you do not see PV for it in your Hub. If you can provide the order number or the name/email of the customer who pla

Hello there!We apologize that you cannot see an order. First, please let us know if this order is missing from a Pop-Up party, or if you do not see PV for it in your Hub. If you can provide the order number or the name/email of the customer who placed it, we would be happy to search for it and find out why it is missing. We look forward to hearing back from you!

Order not reflecting.

Hello,. Thank you for contacting us about the Affiliates program. Unfortunately, Affiliates are unable to create Pop-Up parties as this can only be done through a Brand Ambassador's Hub. Please let us know if you need further assistance. Have a great

Hello,Thank you for contacting us about the Affiliates program. Unfortunately, Affiliates are unable to create Pop-Up parties as this can only be done through a Brand Ambassador&apos;s Hub. Please let us know if you need further assistance. Have a great day!

Get more information

Categories

Website Tools

Join Red Aspen

Affiliates

Orders

Shipping and Delivery

Returns and Refunds

Products

Red Aspen Loyalty Box

Aspen Drop

Pop-ups

Company

Articles

Unable To Retrieve Package

Can you move an order to a Pop-Up for me?

Order not reflecting.

Are Affiliates able to create Pop-Up parties?

Get support