What is the “My Brand Ambassador” program?Updated 9 months ago

Red Aspen is excited to announce a huge upgrade and improvement to our “Brand Ambassador for Life” program! On our old website, customer accounts were tied to one Brand Ambassador forever (which seemed great in theory), but over the last six years, we’ve learned that customers want to be able to support several hosts and Brand Ambassadors. Not only that, but we learned that they would skirt the program by simply creating a duplicate account. Duplicate accounts created numerous order and tracking issues. Plus, there were a lot of unintended consequences of this program. 

For example, we know that many of you have been in a situation where one Brand Ambassador gets PV on a Pop Up order, while another Brand Ambassador gets the Pop Up rewards. This is a result of the “Brand Ambassador for Life” program. We’re here to say NO MORE; an improvement is here! No more duplicate customer orders! No more lost customers! THE SOLUTION IS HERE: The “My Brand Ambassador” program! Here’s how it works:

• Going forward, your customer accounts will be linked to your Brand Ambassador account for future or ongoing purchases from the Corporate redaspenlove.com website. When your customer enters their email address at checkout, you will automatically show up as their Brand Ambassador!
• The purpose of the program is to protect the Brand Ambassador and the customer. Customers are able to designate a main Brand Ambassador to whom they would like their orders attributed to in the event that the customer shops on Red Aspen's Corporate website.
• While customers may shop with whomever they choose by shopping on a chosen replicated or Pop-Up website, this program ensures Brand Ambassadors and customer accounts remain connected and that volume is attributed accordingly when the customer shops on the Corporate website.
• When a first-time customer checks out on a Brand Ambassador’s website, their email will be tied to the Brand Ambassador’s website, and going forward that Brand Ambassador will automatically populate as the customer's main Brand Ambassador.
• We needed to find a fair and reasonable way to launch the new website to ensure that every customer has a Brand Ambassador, so as we pull data over the last Brand Ambassador the customer shopped with at the time we cut over to the new website will be designated as “My Brand Ambassador” in the customer’s account.