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<div data-aos="hero" data-aos-anchor="[data-section-id=&apos;template--15536470458412__section_richtext_frHC9J&apos;]" data-aos-order="1" id="isPasted"><h3 data-start="155" data-end="187" id="isPasted">When to Contact Support</h3>Please reach out to us if:<ul data-start="218" data-end="463"><li data-start="218" data-end="260" style="font-family: Arial, Helvetica, sans-serif;">You&#x2019;re unable to retrieve your package</li><li data-start="261" data-end="310" style="font-family: Arial, Helvetica, sans-serif;">Your order was delivered to the wrong address</li><li data-start="311" data-end="336" style="font-family: Arial, Helvetica, sans-serif;">Your order is missing</li><li data-start="337" data-end="463" style="font-family: Arial, Helvetica, sans-serif;">Your shipment is delayed beyond the estimated delivery window (don&#x2019;t forget to allow 2&#x2013;6 business days for processing)</li></ul>Our friendly&#xA0;Support Ambassadors are here to help! &#x1F4C5; Available: Monday&#x2013;Friday, 9:00 AM&#x2013;5:00 PM MT&#xA0; &#x1F4AC;&#xA0;Chat: Available on our website &#x1F4E7; Email:&#xA0;<a data-start="630" data-end="679" rel="noopener">hello@red-aspen.com</a></div><div data-aos="hero" data-aos-anchor="[data-section-id=&apos;template--15536470458412__section_richtext_frHC9J&apos;]" data-aos-order="2"> </div>

Please reach out to us if:. You’re unable to retrieve your package. Your order was delivered to the wrong address. Your order is missing. Your shipment is delayed beyond the estimated delivery window (don’t forget to allow 2–6 business days for proce

Help! My order is missing.

Shipping and Delivery

What Is The Brand Ambassador Locator?

What Do I Need To Do To Show Up On The Red Aspen Brand Ambassador Locator?

I Do Not Want My Information To Show Up On The Brand Ambassador Locator. What Do I Need To Do?

Brand Ambassador Locator

What Can I Do From The “My Account” Tab Of My Website?

How Can I Personalize My Website?

What Is The “Hub Tab?”

What Is The “Event Tab?”

Can I update my email address?

I'm a new Brand Ambassador having trouble logging on.

What is my personal Red Aspen link to share with customers?

My Account

Can Red Aspen Brand Ambassadors Build And Share A Cart With Customers?

Can Customers Share A Cart?

Can Red Aspen Brand Ambassadors Include A Business Kit In A Share A Cart Link?

Can Customers And Brand Ambassadors Build Wishlists?

Wishlists and Share a Cart

What Types Of Products Are Included In The Merch Shop?

Where Can I Find The Merch Shop?

Can I Use Pop Up Rewards On Merch Shop Products? Can I Add Merch Shop Items To A Pop Up To Accrue Pop Up Rewards?

Merch Shop

What types of payment options are available at checkout?

Website Payment Options

What is the “My Brand Ambassador” program?

"My Brand Ambassador" Program

Website Tools

What is a Red Aspen Brand Ambassador?

What is the difference between a Red Aspen Brand Ambassador and an Affiliate?

How do I sign up to sell Red Aspen?

How much does it cost to join Red Aspen?

What are the benefits of becoming a Red Aspen Brand Ambassador?

Can I sign up as a Red Aspen Brand Ambassador if I live outside of the United States?

Are there any additional fees after I sign up as a Brand Ambassador?

How much can I expect to earn as a Red Aspen Brand Ambassador?

Do Brand Ambassadors need to purchase or keep an inventory of products?

Do I have to sell a certain amount of product every month?

Join Red Aspen

What is a Red Aspen Affiliate?

Do Red Aspen Affiliates earn free Red Aspen product?

What do I get as an Affiliate so I can start making sales?

How are Red Aspen Affiliates paid?

How do I sign up as an affiliate?

What does it cost to sign up as a Red Aspen Affiliate? What are the ongoing affiliate costs?

What are the activity requirements to maintain a Red Aspen Affiliate account?

What’s the difference between Red Aspen Brand Ambassadors and Affiliates?

Can I be both a Red Aspen Affiliate and Brand Ambassador?

I’m enrolled as a Red Aspen Affiliate, but I want to become a Brand Ambassador. How do I do this and how are my commissions impacted?

I’m a Red Aspen Affiliate and I want to sign up as a Brand Ambassador. Do I have to sign up with my existing sponsor?

How do I reinstate my Red Aspen Affiliate account?

Is there a minimum age requirement to become a Red Aspen Affiliate?

Affiliates

Can I cancel my order?

How can I track my order?

How often are products restocked?

Order not reflecting.

Orders

What are Red Aspen's Shipping and Delivery Rates?

How long until my order ships?

What are my delivery options? When will my order arrive?

What shipping options do you offer?

Where do you ship? Do you ship internationally?

Are there any shipping restictions?

When will I get an order tracking number?

Do you ship to PO boxes?

Do you offer any shipping discounts?

Are Red Aspen Brand Ambassadors Able To Drop Ship Orders To Their Customers?

Why is my shipment delayed?

What is Red Aspen's return policy?

Does Red Aspen offer exchanges?

Are orders placed using a Pop Up reward or Fast 45 promo code eligible for a return?

If I receive Red Aspen product(s) as a gift from someone, can I return or exchange it?

What should I do if my order was sent to the wrong address?

Is my original shipping and handling fee refunded?

How do I return my Red Aspen business kit?

How long does it take to process a return?

Who can initiate a return and how do they go about the process?

When a return is processed, what happens to my commissions?

What do I need to know about large volume returns?

Returns and Refunds

What Are Red Aspen Nail Dashes?

How much do Red Aspen Nail Dashes cost?

What comes in a pack of Red Aspen Nail Dashes?

What shapes and lengths are available?

What are the benefits of Red Aspen Nail Dashes?

What do I do about glue residue?

How do I know if Red Aspen Nail Dashes will fit my nail beds?

I'm having a hard time getting my nails to stay on. What's going on?

I work in a salon, I take really hot showers, and I love hot tubs. Should I be concerned about my Dashes coming off because my hands are under hot water?

What kind of wear and tear can I expect on my nails over time?

Can I use my nail glue on my lashes?

Any other warnings I should be aware of?

General Press On Nail FAQs

What are Acrylic Nail Dashes?

Are these made from Acrylic Materials?

What shapes will be available for Acrylic Nail Dashes?

Can I reshape the Acrylic Nail Dashes?

Acrylics FAQs

What are Pedi Dashes?

How much do Pedi Dashes cost?

How do I use Pedi Nail Dashes?

How much glue should I use?

What are the glue ingredients?

What do I do if a Nail pops off?

How long do Press on Pedi Nails last?

Can you pain press on Pedi Nails?

Are Nail Dashes and the corresponding glue cruelty-free?

Can I use the Nail Glue on my lashes?

Where are Pedi Dashes made?

Pedi Dashes FAQs

What is the Besties Press-on Nails Collection?

Will Besties Press-on Nails be sold as a bundle?

Besties FAQs

Cuticle Pusher FAQs

Cuticle Remover FAQs

Mani Nail Clippers FAQs

Nail File

Nail Dash Removal Tool FAQs

Nail Dash Reshaper

Pedi Nail Clippers

Nail Dash Tabs FAQs

Toe Separators FAQs

Nail Dash Accessories FAQs

How does cuticle oil work?

How do you use Cuticle Oil?

What are the benefits of cuticle oil?

Cuticle Oil FAQs

What is Red Aspen’s Cuticle Oil Pen?

How do I use the Cuticle Oil Pen?

What are the benefits of Red Aspen’s Cuticle Oil Pen?

What is the difference between Red Aspen Cuticle Oil and the Red Aspen Cuticle Oil Pen?

How much is the Red Aspen Cuticle Oil Pen?

Does Red Aspen’s Cuticle Oil have a fragrance?

What are the ingredients in Red Aspen Cuticle Oil?

What is the net weight difference between the original Red Aspen Cuticle Oil and the new Cuticle Oil Pen?

Is the Cuticle OIl Pen safe to use on my Nail Dashes?

Can I use Red Aspen’s Cuticle Oil on my toes as well?

Why should I use the new Red Aspen Cuticle Oil Pen versus the original Cuticle OIl formula?

With the new Cuticle Oil Pen, how will I know if I’m running low so I can order more?

Is Red Aspen’s Cuticle OIl Pen refillable?

I twisted the Cuticle Oil Pen and it's not working. How many times do I need to twist in order for cuticle oil to come out?

Does the cuticle oil have to be rinsed off after application? Or do you apply and leave it on for conditioning?

How do I use the Cuticle Oil Pen to help in removing Nail Dashes?

Cuticle Oil Pen FAQs

What is Red Aspen Brush On Nail Dash Glue?

What makes Red Aspen Nail Glue so amazing?

How do I apply Red Aspen Brush on Nail Dash Glue?

How do I remove Red Aspen nail glue?

What are the benefits of Red Aspen brush on Nail Dash Glue?

Where is Red Aspen Brush on Nail Dash Glue Made?

How should I store my nail glue?

Brush On Nail Glue FAQs

What is Red Aspen Hand Cream?

What's the difference between Red Aspen Hand Cream and Red Aspen Body Cream?

What is the net weight of Red Aspen Hand Cream?

What are the benefits of Red Aspen Hand Cream?

What makes Red Aspen Hand Cream so amazing?

How do I use Red Aspen Hand Cream?

Can I use the Hand Cream before applying the Red Aspen Tanning Mousse?

Does Red Aspen Hand Cream have a fragrance?

What are the ingredients in Red Aspen Hand Cream?

Can I use Red Aspen Hand Cream if I have eczema?

Where is Red Aspen Hand Cream made?

Does Red Aspen Hand Cream contain SPF?

How much does Red Aspen Hand Cream cost?

Is the Red Aspen Hand Cream PV-Eligible?

Can I purchase Hand Cream using Pop-Up Rewards?

What other products work well with Red Aspen Hand Cream?

Can you use Red Aspen Hand Cream on your face?

Hand Cream FAQs

What are Red Aspen Nail Art Stickers?

How do I apply Red Aspen Nail Art Stickers?

Do I need to use an LED/ UV lamp for application?

Do I need a topcoat to use these nail art stickers?

How do I remove Red Aspen Nail Art Stickers?

What are the benefits of Red Aspen Nail Stickers?

Can you reuse Red Aspen Nail Art Stickers more than once?

How many different sets of Red Aspen Nail art Stickers are there to choose from?

Can I use these nail art stickers on my regular nails or only on my Nail Dashes?

Do these nail art stickers come in any other colors?

How much do Red Aspen Nail Art Stickers cost?

Nail Art Stickers FAQs

Press-on Nails

What are Luxe Leopard Refresh & Rejuvenate Eye Masks?

What are the benefits of Red Aspen Luxe Leopard Eye Masks?

What makes Red Aspen Luxe Leopard Eye Masks so amazing?

How do I use Red Aspen Luxe Leopard Eye Masks?

What is the net weight of the Luxe Leopard Eye Mask?

How much do Red Aspen Luxe Leopard Under-Eye Masks cost?

Where are Red Aspen Luxe Leopard Under-Eye Masks made?

What are the ingredients in Red Aspen Luxe Leopard Refresh & Rejuvenate Under-Eye Patches?

Help! My order is missing.Updated 15 days ago

When to Contact Support