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Help Center

<div data-aos="hero" data-aos-anchor="[data-section-id=&apos;template--15536470458412__section_richtext_frHC9J&apos;]" data-aos-order="1" id="isPasted"><p><strong>Contact Support If...</strong></p></div><div data-aos="hero" data-aos-anchor="[data-section-id=&apos;template--15536470458412__section_richtext_frHC9J&apos;]" data-aos-order="2"><ul><li>You are unable to retrieve your package.</li><li>Your order was sent to the wrong address.</li><li>Your order is missing.</li><li>Your shipment has been delayed longer than estimated business days in chart above (allow 2-6 business days for processing).</li></ul><p><br></p><p><span style="font-size: 14px; font-family: Arial, Helvetica, sans-serif;">Our friendly Support Ambassadors are available Monday to Friday from 9:00 AM to 5:00 PM Mountain Time. You can reach them via chat or by emailing hello@redaspen.com.</span></p></div>

Contact Support If... Our friendly Support Ambassadors are available Monday to Friday from 9:00 AM to 5:00 PM Mountain Time. You can reach them via chat or by emailing hello@redaspen.com.

Help! My order is missing.

Shipping and Delivery

What is Red Aspen's Customer Help Center?

What Is The Brand Ambassador Locator?

What Do I Need To Do To Show Up On The Red Aspen Brand Ambassador Locator?

I Do Not Want My Information To Show Up On The Brand Ambassador Locator. What Do I Need To Do?

Brand Ambassador Locator

What Can I Do From The “My Account” Tab Of My Website?

How Can I Personalize My Website?

What Is The “Hub Tab?”

What Is The “Event Tab?”

My Account

Can Customers And Brand Ambassadors Build Wishlists?

Share a Cart & Wishlists

What Types Of Products Are Included In The Merch Shop?

Where Can I Find The Merch Shop?

Can I Use Pop Up Rewards On Merch Shop Products? Can I Add Merch Shop Items To A Pop Up To Accrue Pop Up Rewards?

Merch Shop

Are Red Aspen Brand Ambassadors Able To Drop Ship Orders To Their Customers?

Who can initiate a return and how do they go about the process?

When a return is processed, what happens to my commissions?

What do I need to know about large volume returns?

Shipping & Returns

What types of payment options are available at checkout?

Website Checkout Experience

What is the “My Brand Ambassador” program?

"My Brand Ambassador" Program

Website Tools

What is a Red Aspen Brand Ambassador?

What is the difference between a Red Aspen Brand Ambassador and an Affiliate?

How do I sign up to sell Red Aspen?

How much does it cost to join Red Aspen?

What are the benefits of becoming a Red Aspen Brand Ambassador?

Can I sign up as a Red Aspen Brand Ambassador if I am affiliated with other direct-selling companies?

Can I sign up as a Red Aspen Brand Ambassador if I live outside of the United States?

Are there any additional fees when I sign up as a Brand Ambassador?

Can I add other beauty products onto my Brand Ambassador Business Kit order?

How do you make money as a Red Aspen Brand Ambassador?

How much can I expect to earn as a Red Aspen Brand Ambassador?

Do Brand Ambassadors need to purchase or keep an inventory of products?

Do I have to sell a certain amount of beauty products every month?

Join Red Aspen

What is a Red Aspen Affiliate?

Do Red Aspen Affiliates earn free Red Aspen product?

What do I get as an Affiliate so i can start making sales?

How are Red Aspen Affiliates paid?

How do I sign up as an affiliate?

What does it cost to sign up as a Red Aspen Affiliate? What are the ongoing affiliate costs?

Why do I need to put in my address when I become a Red Aspen Affiliate?

What are the activity requirements to maintain a Red Aspen Affiliate account?

What’s the difference between Red Aspen Brand Ambassadors and Affiliates? Are Affiliates considered Brand Ambassadors?

Can I have more than one Affiliate account?

I’m a Red Aspen Affiliate. Can I sponsor other Affiliates or Brand Ambassadors?

Can I be both a Red Aspen Affiliate and Brand Ambassador?

I’m enrolled as a Red Aspen Affiliate, but I want to become a Brand Ambassador. How do I do this and how are my commissions impacted?

I’m a Red Aspen Affiliate and I want to sign up as a Brand Ambassador. Do I have to sign up with my existing sponsor?

I’m a Red Aspen Affiliate, can I request a percent off for my link to share with my followers?

How do I reinstate my Red Aspen Affiliate account?

Is there a minimum age requirement to become a Red Aspen Affiliate?

Do I need to agree to any terms and conditions to become a Red Aspen Affiliate?

Affiliates

The item I want is out of stock. Can I pre-order?

How often are products restocked?

Where can I check what products are on low stock / low inventory?

Orders

What are Red Aspen's Shipping and Delivery Rates?

How long until my order ships?

What are my delivery options? When will my order arrive?

What shipping options do you offer?

Where do you ship? Do you ship internationally?

Are there any shipping restictions?

When will I get an order tracking number?

Do you ship to PO boxes?

Do you offer any shipping discounts?

What is Red Aspen's return policy?

How can I start a return?

Does Red Aspen offer exchanges?

Are orders placed using a Pop Up reward or Fast 45 promo code eligible for a return?

If I receive Red Aspen product(s) as a gift from someone, can I return or exchange it?

What should I do if my order was sent to the wrong address?

What are my refund options?

Is my original shipping and handling fee refunded?

How do I return my Red Aspen business kit?

How long does it take to process a return?

If I receive a promotional gift as part of my order and need to make a return, do I have to return the free gift?

Returns and Refunds

What Are Red Aspen Nail Dashes?

Why are they called Nail "Dashes"?

How much do Red Aspen press on nails cost?

What comes in a pack of Red Aspen Nail Dashes?

What shapes and lengths are available?

What are the benefits of Red Aspen's press-on nails?

What makes Red Aspen Nail Dashes so wonderful?

How to apply Red Aspen Nail Dashes

How to remove Red Aspen press-on nails

How much glue should I use?

What are the Red Aspen nail glue ingredients?

What makes Red Aspen Nail Glue so special?

What do I do about glue residue?

How do I know if Red Aspen Nail Dashes will fit my nail beds?

Can I apply press-on nails over gels or acrylics?

I'm having a hard time getting my nails to stay on. What's going on?

I work in a salon, I take really hot showers, and I love hot tubs. Should I be concerned about my Dashes coming off because my hands are under hot water?

What do I do if a nail pops off?

Can I paint over my Nail Dashes?

Can I reshape the Dashes?

What kind of wear and tear can I expect on my nails over time?

Are Nail Dashes and the corresponding glue cruelty-free?

How to keep press-on nails from popping off?

Can I use my nail glue on my lashes?

Any other warnings I should be aware of?

General Press On Nail FAQs

What are Acrylic Nail Dashes?

What comes in each Acrylic Nail Dash box?

Are these Acrylic Nails?

What glue can I use for Acrylic Nail Dashes?

How much do Acrylic Nail Dashes cost?

What shapes will be available for Acrylic Nail Dashes?

Are there plans for additional Acrylic shapes in the future?

Can I reshape the Acrylic Nail Dashes?

Will Acrylic Nail Dashes break easily?

How are Acrylics different from Red Aspen's traditional Nail Dashes?

Acrylics FAQs

What is the Besties Press-on Nails Collection?

Can Besties Nail Dashes be purchased with a Pop Up Link?

Why are some Besties Nail Dashes more expensive than regular Dash prices?

Can I use Besties press-on Nail Dashes with my children?

Where are Red Aspen Besties Nail Dashes made?

What comes inside a pack of Besties Collection press-on nails?

What colors and patterns are available for Besties Nail Dashes?

Will the Besties Collection always be made from recycled plastics?

Will pricing on the Besties Collection vary?

How often will besties collections be available?

Do I have to buy the Besties Collection in a set?

Where can I find more information about Nail Dashes including Besties?

Besties FAQs

Cuticle Nipper FAQs

Cuticle Pusher FAQs

Cuticle Remover FAQs

Mani Nail Clippers FAQs

Nail File

Nail Dash Removal Tool FAQs

Nail Dash Reshaper

Pedi Nail Clippers

Nail Dash Tabs FAQs

Toe Separators FAQs

Nail Dash Accessories FAQs

How much does Red Aspen Cuticle Oil cost?

How does cuticle oil work?

How do you use Cuticle Oil?

Does the cuticle oil have any fragrance in it?

What are the cuticle oil ingredients?

What is the net weight of the cuticle oil?

Tell me what makes Red Aspen Cuticle Oil so amazing?

What are the benefits of cuticle oil?

Is cuticle oil PV-Eligible?

Can I purchase the cuticle oil using Pop-Up Rewards?

Can I purchase the cuticle oil bundle using my Pop-Up Rewards?

How can I purchase the cuticle oil bundle?

Cuticle Oil FAQs

What is Red Aspen Brush On Nail Dash Glue?

How much does Red Aspen Brush On Nail Dash Glue cost?

What Ingredients are found in Red Aspen Brush on Nail Dash Glue?

What is the net weight of Red Aspen Brush on Nail Dash Glue?

What makes Red Aspen Nail Glue so amazing?

How do I apply Red Aspen Brush on Nail Dash Glue?

How do I remove Red Aspen nail glue?

What are the benefits of Red Aspen brush on Nail Dash Glue?

Where is Red Aspen Brush on Nail Dash Glue Made?

Is Red Aspen Nail Glue PV-Eligible?

Can I purchase Red Aspen nail glue using Pop-Up Rewards?

How should I store my nail glue?

Brush On Nail Glue FAQs

What is Red Aspen Hand Cream?

What's the difference between Red Aspen Hand Cream and Red Aspen Body Cream?

What is the net weight of Red Aspen Hand Cream?

What are the benefits of Red Aspen Hand Cream?

What makes Red Aspen Hand Cream so amazing?

How do I use Red Aspen Hand Cream?

Can I use the Hand Cream before applying the Red Aspen Tanning Mousse?

Does Red Aspen Hand Cream have a fragrance?

What are the ingredients in Red Aspen Hand Cream?

Can I use Red Aspen Hand Cream if I have eczema?

Where is Red Aspen Hand Cream made?

Does Red Aspen Hand Cream contain SPF?

How much does Red Aspen Hand Cream cost?

Is the Red Aspen Hand Cream PV-Eligible?

Can I purchase Hand Cream using Pop-Up Rewards?

What other products work well with Red Aspen Hand Cream?

Can you use Red Aspen Hand Cream on your face?

Hand Cream FAQs

What are Pedi Dashes?

How much do Pedi Dashes cost?

How do I use Pedi Nail Dashes?

What are the glue ingredients?

What do I do if a Nail pops off?

Pedi Dashes FAQs

Press-on Nails

Products

Help! My order is missing.Updated 3 months ago